History Log

Product Description

Qwest's retail telecommunication service, Public Access Line (PAL), is available for resale by Competitive Local Exchange Carriers (CLECs) to Payphone Service Providers (PSPs). Additional information about resale of Qwest's wholesale PSP service can be found in Resale - General.

PAL is a 2-wire, loop start business access line that is similar to Plain Old Telephone Service (POTS). PAL offers connectivity to the Qwest exchange network so the general public will be able to place telephone calls from public locations such as airports, schools, dormitories and correctional institutions.

A PSP who wants to connect their hardware to the exchange network will place the order for the PAL. Once the connection is complete, access is provided to the network along with any elected screening options and the option of blocking collect and third-number billed calls

Types of PAL services are:

• Basic PAL - Provides a connection for your PSP's "smart" or instrument-controlled payphone to the Qwest Switched Network. Depending on the state, Basic PAL may be billed using a flat, measured, or message monthly rate. Measured or message rates may include a call allowance for a set number of local sent paid calls which are included in the monthly recurring charge.

  Basic PAL includes all functions associated with the Qwest network such as access to operator, sent paid (1+), N11 and 800/888 services. Coin collection and/or return of coins are controlled by the PSP's pay telephones.
  
  

• Smart PAL service - A service for connecting your PSP's "basic" or network-controlled payphone to the Qwest Switched Network. Depending upon the state, Smart PAL may be billed using a flat, measured, or message monthly rate. Smart PAL provides your PSP coin control, ability to set usage rates to the end-user for local calls and low per minute rates for intra-Local Access and Transport Area (LATA) sent paid (1+) calls.
  
  
• "Guestline/ Coinless" Subscriber Service/Interexchange Carrier (IXC) Access Line - Provides a connection for your PSP's "smart" or instrument-implemented, coinless telephone to the Qwest Switched Network. Providing restricted access to the network, these lines are programmed to block direct dialed toll service. These services may also be billed using a flat or usage sensitive rate. Often used for courtesy phones or inmate facilities, Guestline/Coinless lines offer your PSP significant control of equipment usage.

Availability
Not all PAL services are offered on a resold basis throughout Qwest's 14-state local service territory; refer to the state specific Tariffs/Catalogs/Price Lists for availability.

Terms and Conditions
PAL is available:

• On an Intrastate, IntraLATA basis
• For one-party service only
• For use with Federal Communications Commission registered and approved instruments only
• With Touchtone
• With Dual Service, where available
• With Optional Toll Calling Plans
• With Qwest Advanced Intelligent Network (AIN) services
• With Vendor Billing Service (VBS)
• With Vendor Non Sent Paid Commission Plan (VCP)

PAL is not available with:

• Custom Calling services
• Call Management and Custom Local Area Signaling Services (CLASS^TM) services
• Off Premises Extensions
• Qwest Voice Messaging Service (VMS)
• Qwest High-Speed Internet™

The following terms and conditions apply to PAL in general:

• Changing to or from a PAL service may require a telephone number change
• Qwest is not liable for shortages of coins deposited and/or collected from pay telephones
• Qwest is not liable for end-user fraud associated with the failure of the PSP's pay phone to perform correctly.

Specifically to Smart PAL only, the following conditions must be met:

• Establish a separate line for each coin/coin-less telephone instrument installed
• When direct dialed calls are interLATA or international in nature, AT&T is the default carrier to process calls for coin rating and completion until another carrier can provide the service
• The telephone sets must be capable of rating sent-paid local calls and must not harm the Qwest network.

Reseller CLECs and their PSPs must ensure:

• Installation, maintenance and operation of the pay telephone
• Coin collection and/or return of coin functions for Basic PAL
• Refund of coins when lost or collected in error
• Rates and charges incurred on the PAL, as toll adjustments will not be allowed on the account unless it is a Qwest error
• Payment of maintenance service charges when the problem is isolated to the pay telephone set.

You must provide Qwest with accurate end-user location information for state regulated emergency reasons. Information regarding 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).

Qwest will accept one white page directory listing for each main telephone number at no charge. Listings for resale PAL are considered to be business listings. Additional information about directory listings is available in White Pages Directory Listings.

Technical Publications
Technical characteristics are described in:

• Telcordia Generic Requirements (SRs), SR-2275, Notes on the Network.
• American National Standards Institute (ANSI) Standard Publications.

Pricing

Rate Structure
PAL is billed on a month-to-month basis and the rate structure is similar to that for business POTS.

Calls to Directory Assistance (DA), N11 and Qwest Repair are not subject to measured/message usage charges.

Additional charges may apply for miscellaneous service order request items such as:

• Change from one PAL service to another
• Telephone number change
• Temporary transfer of calls.

Qwest retail rates, rate elements, and how they apply for PAL are located in the state specific Tariffs/Catalogs/Price Lists.

General resale rate structure information is located in the Resale General PCAT.

Rates
Retail rates are available in the state specific Tariffs/Catalogs/Price Lists.

Qwest's retail rates for PAL, less any applicable resale discount, apply to resold PAL. Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policies
Tariffs, regulations and policies are located in the state specific Tariffs/Catalogs/Price Lists.

Additional information is available in your Interconnection or Resale Agreement, or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.

Optional Features
PAL optional feature availability and pricing may vary according to the state specific Tariffs/Catalogs/Price Lists. PAL optional features availability may vary based on Central Office capability.

Foreign Exchange (FX) and Foreign Office (FCO) Service rates are identified in the state specific Private Line Transport Service Tariff.

A complete list of optional features, feature descriptions, availability, pricing, and ordering information is available in Resale - General.
Features/Benefits

Features	Benefits
Cost Effective	Maximize profitability Minimize fraud
Reliable Network Infrastructure	Advanced network Highly reliable World class

PAL is provided for use with Payphone Service Provider (PSP) pay telephones at locations accessible to the public.

Product Prerequisites
If you are a new CLEC and are ready to do business with Qwest, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.

Pre Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG)Pre-Order.

Ordering

It is important to understand the Resale - General procedures before ordering PAL.

General ordering activities are described in the Ordering Overview.

PAL orders are submitted using the following Local Service Ordering Guidelines (LSOG) forms:

• Local Service Request (LSR)
• End-User (EU)
• Resale Service (RS)
• Directory Listing (DL), if applicable

Field entry requirements are described in the LSOG.

Service requests should be placed using the Interconnect Mediated Access (IMA) Extensible Markup Language (XML), IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.

When ordering optional features, the appropriate USOC and/or FID must be used on the RS form. Use of USOCs and FIDs is described in the Universal Service Order Codes (USOCs) and Field IDentifiers (FIDs) Overview.

Requests for multiple conversions to PAL can be made on the same local service request, provided the request is based on service currently on the same Customer Service Record (CSR) for the same end-user, at the same location, and for the same due date.

Line USOCs are required on your request and identify the type of service you are requesting and vary by state. Refer to Tariffs/Catalogs/Price Lists to determine state specific requirements.

Valid Line USOCs are:

Description	USOCs
Basic Flat - 1 Way Out Only	1GY, 1MZ, 1N8, 1P9,1PZ, A7F
Basic Flat - 2 Way	1FY, 1FZ, 1KY, 1NP, 1NT, 12Y, 122, 172, AL2
Basic Measured - 1 Way Out Only	11G, 11Y
Basic Measured - 2 Way	1WE, 1WK, 1WN, 12G, 14S, 15Q, 15W, 16Q, 17Q, 19M, 19Q, 19V, 152, 192
Basis Message - 1 Way Out Only	16Q
Basic Message - 2 Way	1MA, 1MT, 1W3, 17Q, 182
SMART - Flat - 1 Way Out Only	5FO, 14C, A6F
SMART - Flat - 2 Way	5FP, A6J
SMART - Measured - 1 Way Out Only	12R
SMART - Measured - 2 Way	12E
SMART - Message - 1 Way Out Only	14C
SMART - Message - 2 Way	1NH

Primary Interexchange Carrier (PIC), Local Primary Interexchange Carrier (LPIC), and Telephone Number (TN) entries are required with each primary and additional line USOC. Information regarding PIC and LPIC is available in Long Distance Carrier Selection Overview.

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Qwest will provide a Standard Network Interface (SNI) or a registration jack at the demarcation point - the authorized access point for connection to the Qwest network. The SNI is mounted in a visible and accessible location.

The demarcation point will be placed within 12 inches (or a similarly reasonable distance) of the protector or regulated facility in accordance with Qwest policy and FCC docket 88-57. Should you desire Qwest to wire from the demarcation point to your PSP's equipment location, you can elect to do so by agreeing to pay time and materials charges. Qwest will not connect PSP equipment to the line.

Maintenance and Repair

When placing trouble reports, the account telephone number and/or the appropriate circuit identification must be provided by you. General maintenance and repair activities are described in the Maintenance and Repair Overview.

Billing

Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

Billing Disputes

General dispute process activities are described in the Billing Information - Dispute Process.

Training

Local Qwest 101 "Doing Business with Qwest"

• This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

Qwest contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

1. If a caller loses coins in a pay telephone that is defective, who is responsible for taking the repair call?
The PSP is responsible for maintaining the working condition of their telephone units and refunding any lost coins. Defective telephone units should not be reported to the Qwest repair bureau.

2. Should I as a Reseller contact the Qwest PAL team organization concerning my PAL issues?
No, the Qwest PAL team is established for working relationships between PSPs and Qwest only. You should address your PAL service issues through your normal channels as a Wholesale Reseller, not as a PSP.

Last Update: April 21, 2008

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