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Qwest Long Distance
Section 272 Affiliate Transactions
Master Services Agreement : Exhibit C
Exhibit C
INFORMATION TECHNOLOGIES SERVICES
USWC shall provide to USWLD Information Systems Services (hereinafter individually or collectively "Services") as mutually agreed upon. All service requests will be pursuant to the service arrangement. These services include the following:
A. Consultation Services
USWC shall provide Consultation Services to USWLD as mutually agreed upon. Consulting Services may include activities such as:
1. Needs Analysis
2. Systems Design
3. Product Selection
4. Contract Negotiations
5. Procurement
6. Vendor Management
7. Project Management
8. Planning
B. Application Services
USWC shall provide Application Services to USWLD as mutually agreed upon. Application Services may include activities such as:
- Design
- Program Development/Testing
- Application Service Bureaus
- Development of Documentation
- Maintenance
- Enhancements
- Training
- End-User Help Functions
C. Data Communications Services
USWC shall make available data transmission facilities to or from USWC host systems except in those cases where such services are provided by USWLD.
D. Computer Operations
USWC shall provide the following Services related to the operation of Data Centers.
1. End-User Computing
2. Mini-computer Operations
3. Data Center Operations
4. Centralized Software Support
5. Application Service Bureaus
E. Miscellaneous Services
USWC shall provide miscellaneous services not categorized or defined above as requested by USWLD. Such services shall be provided solely at the discretion of USWC and may include activities which USWC currently provides internally in support of project mechanization requirements.
General
Prior to performance of Services included herein, USWLD shall request from USWC, on a per project basis, the specifics of the requested Services, price quotes and delivery schedules in accordance with Exhibit P, Work Order. In addition, USWLD shall complete and provide to USWC other USWC required forms to allow access to computer systems and/or for the provision of other Services. Such requests shall be signed by an authorized USWLD representative and will continue in full force and effect until written notification to cancel is provided by USWLD to USWC.
USWC shall, at its discretion, make computer systems available for access by USWLD during normal USWC working hours and those as specifically defined for the system(s) being accessed. Requests for such Services outside of the above time frames shall be negotiated and mutually agreed upon by the parties. Any equipment, such as terminals and/or data communications equipment required by USWLD to access USWC systems shall be acquired and installed at USWLD's expense and attached to USWC's systems only with prior approval from USWC.
Performance Standards
USWC shall provide Services under this Exhibit in accordance with the then existing methods and procedures of USWC or those specifically established by both parties to administer provision of Services as requested by USWLD.
Compensation
Direct expenses incurred on behalf of the USWLD for services provided to USWLD shall be tracked and billed in accordance with FCC rules and regulations. Such expenses may include, but not be limited to, supplies, training, travel, or other personal expenses related to travel. Such direct expenses shall be pre-approved by USWLD.
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